Privacy Policy Last Updated: 18th August 2025
TR Telecoms (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our inbound-only virtual number services and associated tools, including our public Developers API (collectively, the “Service”).
By using our Service, you agree to the practices described in this Privacy Policy.
1. Data Controller
TR Telecoms is the Data Controller of your personal information.
Email: admin@trtelecoms.com
2. Information We Collect
Account Information: Name, email, and other registration details.
Inbound SMS Data: Messages received on virtual numbers for OTPs or other inbound purposes. Includes metadata such as timestamp, sender number, and number receiving the SMS.
Usage Data: Log files and IP addresses for monitoring, security, and improving the Service.
We do not collect data for sending messages, as our numbers are inbound-only.
3. Legal Basis for Processing
We process your personal data under the following UK GDPR bases:
Contractual Necessity: To provide the Service you requested.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To ensure security, prevent fraud, and improve the Service.
Consent: Where you explicitly provide it for specific purposes.
4. How We Use Your Information
Service Provision: To create accounts, deliver inbound SMS functionality, and manage your number.
Message Handling: To store inbound messages temporarily and make them accessible via our API. Messages are deleted automatically when a new one is received to the same number unless exported before deletion.
Security and Fraud Prevention: To monitor for misuse, spam, or illegal activity.
Customer Support: To respond to inquiries and resolve issues.
Compliance: To comply with legal obligations and enforce Terms of Service.
5. Data Sharing
We do not sell or rent your personal data. We may share information:
With Service Providers: Trusted third parties that assist in operating the Service (e.g., hosting, IT services) under strict confidentiality agreements.
For Legal Requirements: When required by law, regulation, or legal process.
Protection of Rights: To protect TR Telecoms, users, or others from harm.
6. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
Inbound messages are stored temporarily for service purposes and deleted after [insert retention period].
Account data is retained only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. If your account is deleted, your personal data and messages will be anonymized or removed unless retention is legally required.
8. Cookies and Tracking
We do not use cookies or similar tracking technologies.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal information.
- Rectify inaccuracies.
- Erase your data, subject to contractual or legal requirements.
- Restrict processing.
- Object to processing, including direct marketing.
- Data Portability: Receive your data in a structured, machine-readable format.
- Complaints: Lodge with the ICO if your data is mishandled.
To exercise these rights: admin@trtelecoms.com
10. International Transfers
If personal data is transferred outside the UK, adequate safeguards will be applied to protect it in line with UK data protection law.
11. Changes to This Privacy Policy
We may update this Privacy Policy. Material changes will be notified at least 14 days before taking effect. Continued use of the Service constitutes acceptance.
12. Contact
Questions about this Privacy Policy: admin@trtelecoms.com